(5)Frequently asked questions

FAQ for Shoppers

Q1 ) How do I join?

Joining the Larder Bytes network is simple, just go to the registration page and select the Home Delivery registration form or follow this link registration form.

Q2) What if there is no network in my area?

Larder Bytes are expanding rapidly and are constantly looking for new areas in which to set up new networks. If you would like a network to be setup in your area, go to the Keep In Touch Page and fill in the form to register your interest. Larder Bytes will then create a new network where there is adequate interest or possibly extend a neighbouring network to include you..

Q3) How do I know when products are local?

Each product has a local rating, the higher the rating the more local it is, i.e. local to your community or region. Each product also has an information page that shows the address and contact details of the supplier along with information about how the products where produced.

Q4) How much does it cost?

Larder Bytes is free to use for all of it's home delivery and Business customers.

Q5) How do I pay for my order?

Larder Bytes use a secure online payment system provided by Protx. You can pay using most major credit and debit cards. Important Note: A new security feature has recently been introduced by some of the major banks. This security feature consists of a password that you may be asked for at the point of payment. You can setup your password by contacting your bank directly. Currently not all banks support this feature (most will soon). To ensure maximum security for your online payment, Larder Bytes will be enforcing this new feature whenever it is fully introduced. If you are unsure if your bank supports this feature or you would like more information, we suggest you contact your bank directly.

Q6) What if the food I order is damaged?

If you are unhappy with your delivery, raise your grievance with the delivery driver. The driver can then action a full refunded for the damaged products.

Q7) When will I receive my order?

You will be offered a weekly range of times and dates in which your order can be delivered. Because Larder Bytes places an emphasis on fresh produce, products may still be in a field at the time they are sold. For this reason Larder Bytes requires two days to harvest and deliver products.

FAQ For Suppliers

Q1) How do I join?

Joining the Larder Bytes network is simple, just go to the registration page and select the Suppliers Registration form or follow this link registration form.

Q2) What if there is no network in my area?

Larder Bytes are expanding rapidly and are contantly looking for new areas in which to set up new networks. If you would like a network to be setup in your area, go to the Keep In Touch Page and fill in the form to register your interest. Larder Bytes will then create a new network where there is adequate interest or request you extend your delivery radus to be included in a neighbouring network.

Q3) How much does it cost?

There are no setup charges and no monthly membership fees. Instead Larder Bytes will invoice suppliers on a monthly bases charging a commission of 2.5% on sales. We feel that this is a fair system as Larder Bytes will only earn a commision relative to your sale..

Q4) How much stock will I need?

There is no minimum requirement regarding products. We only stipulate that products that are advertised are available at the disruption point when required. All purchases are order driven i.e. goods are purchased only to order, there is therfore no requirement for stock.

Q5) What happens if I have no more products to sell?

Larder Bytes uses a stock control system that ensures that products are only advertised and sold when they are made available by suppliers.

Q6) What will the unit size and price of my products be?

This is entirely up to suppliers. We would only recommend that the specified unit size is suitable for the home delivery market.

Q7) What if my products are imported?

Whilst Larder Bytes is based on local products, we understand that not all products can be sourced locally and welcome a diverse range of products. As we have an obligation to supply produce the whole year round.

Q8) When will I get paid?

Once Larder Bytes receives payment, suppliers can then invoice Larder Bytes using the online invoicing system. Invoices are then paid on the start of the month after 30 days from date of invoice.

Q9) Do I need to delivery my products?

Suppliers are required to deliver their products into there local distribution hub within a minimum of 24 hours or a possible maximum of 9 days, from the time of receiving the order. The distance you are prepared to deliver your products will determine the number of local distribuition hub you will have to deliver too. If you don't have the capability to deliver your products but are intested in joining a network, you can contact Larder Bytes and we may be able to arrange the pickup and onward distribution of your products.

Q10) How will I know when I have orders?

Suppliers are notified by e-mail when an order is placed, they can then view the full details of each order by login to the Larder Bytes website.